(844) 955-2284 sales@dreambathroomvanities.com Shipping policy
Shipping
We make this process easy for everyone involved. After you place your order, you will receive an automated confirmation.Your order will be sent to the warehouse for processing and staging for pick up. This part of the process takes about two to six days depending on the brand. If the item is out of stock, you will be immediately notified of alternative options, as well as the option to be refunded right away.
A tracking number is usually issued within a week and becomes active as soon as the shipment is loaded on to a truck for transportation. Please note that during busy times, such as during promotional sales, around holidays and after major weather events, lead times will increase. In these cases, we will monitor and track each order and keep you informed of the progress. Shipping to the continental U.S. is free*, with curbside delivery service. Larger items are shipped to you via LTL. For delivery of these orders, an appointment is necessary. You will be contacted by phone by the freight carrier to requesting to make this appointment as soon as they are ready for delivery.
The freight carrier will not deliver without an appointment. All details about what to expect for your delivery will be sent to your order is shipped. Ship times vary upon final destination. The average transit time is about seven days.Please remember to inspect your items for accuracy and shipping damage no later than 4 days after delivery. It is important to remember that we will not be able to replace items after the 30 day returning timeframe. This is why it is extremely important that you inspect your delivery, inside and outside of the box for accuracy and undisclosed shipping damage.
Any inaccuracy or damage must be reported immediately, or no later than 4 days of delivery.
DETAILED INSTRUCTIONS FOR FREIGHT DELIVERIES
Vanity Delivery Instructions:Look for accuracy of product, such as finish and size. The delivery time is also when any inaccuracy of order should be reported in order to have your item replaced.
When a driver is unable to remain at your premise, please note on the Proof of Delivery paperwork (POD) - “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE – SUBJECT TO INSPECTION”.
If damage is discovered while the driver is waiting, describe the damage, writing on the Proof of Delivery (POD) – it is vitally important that. You must have the driver acknowledge this with their personal initials and signature, and for you to retain your copy of the POD.
Some shipments are in multiple boxes and/or crates and each must be inspected immediately upon receipt.
Specialty items such as toilets are to be inspected immediately and upon noting damage must be documented and the delivery refused.
In the event that damage is discovered, report and return ONLY the portions of the shipment that were delivered in a damaged state. Request the driver make a note on the “POD” adding the drivers acknowledgement through his or her initials. Immediately email support@dreambathroomvenities.com with photos and description of the damage to start the replacement process.
ReturnsReturns due to damage: For obvious damages, please refuse the delivery immediately. Minor damage to parts can be replaced by parts sent from us, and does not require the whole unit to be returned. If there is minor damage, please write notes on the Bill of Lading(BOL) that the driver will have you sign. This way we can be reimbursed for damages by the shipping company, and send you replacement parts right away. If the driver does not allow inspection, please write clearly on the Bill of Lading (BOL), “DRIVER UNABLE TO WAIT FOR INSPECTION – POSSIBLE CONCEALED DAMAGE - SUBJECT TO INSPECTION”.
Returns and Cancellations not due to damage: If you are unhappy with your purchase, please contact us within 28 days at support@dreambathroomvanities.com to request an RMA. Please note that there will be a 25% restocking fee and the buyer is responsible for all shipping and handling charges. Orders can be cancelled in 24 hours or anytime before it ships. Once an order has shipped, it cannot be cancelled. If the order is refused, your order will be traded as a return. You will be charged return shipping calculated by the freight carrier plus a restocking fee of 25%.
